filtersFAST??

[Perplexed]

Order : 5817319

Placed 4/12, money debited from account 4/14, poor tracking info, bogus customer service blaming carrier. Poor forum retention on threads that documented dates, e-mails, calls, and tracking and then didn't post. I'll use Ace Hardware next time so I can face the person that treats a customer this way.

[Korymcn]

I do see that the order shipped from our warehouse on 4/15 but there have since been no updates from the carrier. I am working in conjunction with our Customer Experience Department now to get this resolved.

[Korymcn]

We will have your order reshipped via UPS ground for delivery within 2-3 business days.

[Needed filter faster]

You have a customer experience department?

[Korymcn]

Yes we do. You can reach them at 866-438-3458 or [email protected]. If you would leave your order number and the name the order was placed under I will be more than happy to look into your issue.

[Perplexed]

Thanks Kory.
My first call to Customer Experience 4/16, at least produced a partial order 4/21, this arrived after an early morning e-mail asking about a package that still shows setting in Monroe. The reply from David Caudle assured me it was in transit. That UPS site still shows no change and I have no package.

Enter your help, with an assurance of a reshipment Monday 4/27 to deliver in 2-3 days and I'm still setting here looking out the front door. UPS isn't Santa and didn't deliver last night. I guess I'll have to call for a tracking # for the reshipment as it seems to be somewhere???

[Korymcn]

Can you provide me with your order number or email address so I can look this up for you?

[Perplexed]

Sales Order No. : 5817319 : Shipment SHIP-2790434

Package No. P000003029130 arrived

Package No. P000003026383 still in Monroe

Your reshipment is in this thread. I am the "Ship to:" person and prefer not to plaster my e-mail on a message board.

[Korymcn]

We certainly understand! Your reshipment order is CP09-0117526 and was created on 4/27. This has been sent over to warehouse to ship as a high priority. A refund of 5% has been added to your account.

[Perplexed]

Thanks. I went to the originator computer to confirm but had no e-mail, so I called and Paige(SP) gave me a tracking number. That doesn't even post at UPS. Not to be appreciative for the 5% but I really feel like I've BTDT. Will this ever be rectified? Sunday makes 3 weeks.

[Korymcn]

Hi,

Your order did ship this afternoon via UPS Ground with tracking number 1Z0556ER0315745575. Please allow 12-24 hours for UPS to update the tracking into their system. You should get it within 2-3 business days.

[Perplexed]

OK, thanks. Have a good weekend.

[Perplexed]

Thank you, UPS delivered at 9 AM, today.